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Frequently Asked Questions

We make renting out your space simple and efficient. Get started with our 5 steps guide to a successful booking, or find some answers in our FAQs.


How much do you charge for your services?

We are in pre-launch for the moment. That means you can use Pop Up Showcase for free (and make any suggestions).

How does Pop Up Showcase work?

Pop Up Showcase is the first online marketplace for renting short term jewelry and watches retail space. We are matchmakers, we connect jewelry and watches’ available showcases to brands.

Retailers can list showcase(s) and brands can search for showcase(s) by either browsing our guides or entering their preferred retailer names, brands or locations directly into the search bar.

We are a marketplace where retailers and brands have equal rights.

What are the benefits of booking through Pop Up Showcase?

  • One of the biggest advantage of Pop Up Showcase is its potential to grow into permanent location by establishing new relationship with retailers. We help you to grow your business faster and easier, reach new audiences, test new locations and markets in a low risk.
  • Pop Up Showcase is the most effective way to reach the growing community of jewelry and watch retailers who want to rent showcases.
  • Pop Up Showcase simplify the way of booking showcase(s) and partner with you to make your pop up a success: we promote your pop up on Facebook for free.
  • We take care of you! Through our experience, data and analytics,we assist you and propose growth strategy.
  • We understand your business and issues: Pop Up Showcase team are jewelry and watch professionals which focus on the luxury industry only.

At Pop Up Showcase, we want to change the way brands engage with retailer.

What is your store listing policy?

Quality, reputation and professionalism of the retailers are essential to us. When retailers list showcases, Pop Up Showcase requests:

  • The list of membership(s) to local jewelry or watch association.
  • The list of the diamond grading certification(s)
  • Two reference names with contact details.

In case of negative opinions or feedback, problems with brands or booking cancellations, Pop Up Showcase reserves the right to refuse, suspend or terminate the Retailer’s account.


How do I search for showcase(s)?

Start your search by simply entering a destination into the search engine on the Homepage, by visiting the Find Showcase page, or by clicking on one of the premium locations across the world. In order to help you make clever decisions about the right showcase, you can use the advanced filters and search by type of store and/or by brands showcased.

Can I schedule a site visit before booking?

Yes, you can visit a store in person to make sure it’s the right fit for your brand or collection before booking. Once a request has been submitted and the retailer has approved your brand and dates, just send us a visit request and we will organize a site visit for you.

What services can Pop Up Showcase team provide?

Our Brand team can help you to find the perfect showcase for your brand or collection. Just submit a showcase request and a Brand manager will contact you.


What does pricing include?

The price set on a showcase is all inclusive. All of our listing prices show the total booking amount, including future Pop Up Showcase’s fee.

Please keep in minds that you need to add to the booking rate, a commission on sales for the store owner. This commission rate is negotiable directly between the parties and the booking rate is often considered as a minimum guarantee.

Is there room for negotiation on the price?

For the majority of our showcases, retailers will not negotiate on the booking rate but will be more flexible regarding the commission rate.

When you make an enquiry, it’s the first step in the negotiation.


How does the local advertising campaign work?

The local advertising campaign is a service offer by Pop Up Showcase to brands.

For each booking on our platform, Pop Up Showcase offers to create and launch a Facebook advertising campaign to reach your audience and help you meet your business goals:

  • We identify and target the right people who’ll love your pop-up showcase offer.
  • We create an Ads. to invite them to visit the store.
  • We finance and manage the daily FB advertising campaign during the booking period.

By investing in your pop-up showcase event, our objective is to increase your visibility and drive more people in the store during the campaign. For more information visit our Facebook campaign page.

Please note that this free service is not available during the pre-launch period.

How much Pop Up Showcase spends on Facebook Ads?

To support your Pop Up, we spend $2 per day on Facebook during half of the rental period to increase your visibility and drive people in the store. (Example: your rental is one month, we spend during the first two weeks).

If you wish to increase the daily budget of your Facebook campaign, just contact us. We charge a flat rate of 10%-25% based on your total ad spend. This single fee includes an account manager, ad creative, copywriting, AB testing and reporting. Minimum spending: $300

We allow and encourage the co-financing by retailers. Think about it…

Please note that this free service is not available during the pre-launch period.


How do I book a showcase?

To book a showcase, you need to submit an enquiry to the retailer. If your request is approved by the retailer, you will receive an offer letter. Your booking is confirmed once both parties (the retailer and brand) have signed the rental and consignment agreements and the required rent has been paid.

How can I check showcase availability?

To check the availability of a showcase you need to submit an enquiry form. As we don’t have access to the retailer’s diaries, the dates you provide in the form will be sent to the retailer to determine availability.

Is there a minimum or maximum booking period?

Minimum and maximum booking period range between one day to few months depending of the preferences of the retailer.

How to contact the retailer?

If your request is approved by the retailer, you will receive an offer letter with the email address and phone number of the retailer. We always initiate contact with the retailers, giving them all the relevant information to respond to your request.

How long will take for the retailer to respond?

When you send a booking request, the retailer have 5 business days to accept, reject the request or ask for more information about your brand.

Can I cancel my booking?

Sometimes plans change for Brands and they may need to cancel a confirmed booking. Pop up Showcases has developed a cancellation policy that provides flexibility for Brands while still protecting Retailer who has reserved their showcase for Brands.

In case of any cancellation the Pop up  Showcase service fee of 15% will be retained.


What can I do in the store?

When it comes to the “permitted to”, the brand can only display her jewelry or watch pieces in the showcase during the renting period. All other permissions such as:

– presence of a brand representative or promotor in the store,

– creation by the brand of a private event, sales event or press event in the store,

must be clearly specified and accepted beforehand by the retailer.

Do I have the right to stay in the store during the renting period?

No, brand representative or promotor are not allowed during the renting period, except if the retailer accepts it. Retailer remains in full control of its store and showcase.

However, experience shows that clause collaboration between brand and retailer is crucial for success. We highly recommend to prepare a sales guide or manual which will be use by the retailer sales team as a training aid. Basically, it is a series of quick responses on customers’ common questions to help retailer convert sales more effectively.

Who decide of the visual merchandising?

Great visual merchandising is essential to grab a customer’s attention and brands know what works for their collections. Based on the size of the showcase, you must present a clear guideline to display your jewelry or watches (and provide props if necessary).

The acceptance of a booking request confirms the acceptance of the display guideline.


Who is my license agreement with?

The agreement is always between you and the retailer. Pop up  Showcase is preparing the draft documents for both parties, to review, date and sign, ensuring the process of renting your showcase is hassle-free.

How does the agreement work?

The agreement is based on two legal documents:

  • The license agreement.
  • The consignment agreement.

The license agreement is a legal document between you and the retailer stating the rental amount, terms and conditions, responsibilities, and dates of your booking. The consignment agreement is legal document for transfer, storage, sale and resale of jewelry and/or watches owned by you.

There are standard documents and a draft copy will be attached to the offer, which you can review before signing.

The agreement is completed and effective only once you sign the documents.


How do payments work?

Payment safety and support is incredibly important to us.

Brands are charged in full as soon as the booking request has been accepted by the retailer. As a result, brands cannot require partial deposits to secure showcases.

To book a space, you must send the payout within 15 days of the start of the reservation directly to the bank of the retailer.

We are in pre-launch for the moment. That means that we don’t charge any service fee.

Do I need insurance?

Yes. You need an insurance policy in place for stolen and broken items. The insurance must cover consignment items. Copy of the insurance policy must be sent to the retailer before signing the agreement.

Will retailer be insured?

Yes. A copy of the insurance policy of the retailer is sent to the brand before signing the agreement.

Find the information and documents that you need.  Click for more details:

If you cannot find an answer to your question, you can open a ticket here, or go back to Help menu.

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